Contact the call centre, who will ask you a number of security questions before giving you access to the exchange.

Contact the call centre who will confirm your and the other engineers identity by asking a number of security questions. One of the checks carried out will be to see if you both work for the same company. We then create an alias on the system to allow you to collect the relevant parts for the other engineer.

Contact the call centre, we will confirm your identity using a number of security questions. We will then change your pin to any 4 digit number as specified by you.

Contact the call centre, we will print a single return label and advise you of the reference number or we will print a batch of labels and send them to your address.

Contact the call centre, we can talk you through the basic process of logging in to the system, scanning of parts and the return process. We also open your new locker where you will find a starters pack and your new card.

Contact the call centre, we will take details of the problem and log the fault. We will then  give you a reference number for the call/problem. This is passed on to our technical engineers who will attempt a repair of the exchange.